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FAQ

General Inquiries

Who is Atman For?

Atman® products can be used by anyone who is 18 years of age or older. It should not be used by children; pregnant or breast feeding women; people with heart disease, high blood pressure, diabetes; or people taking medication for asthma or depression. Please consult your Physician before using any vaporizer.xt.

Why buy from Atman direct?

Atman is the world leader and innovator of the smallest portable vaporizer in the industry. We are the pioneers, in the industry because of our in-house engineering / design, manufacturing and distribution processes of hand-held vaporizers, accessories, liquids and natural herb formula e-liquid.

Our goal was to develop a complete line of vaporizers that would give customers the freedom to enjoy what nature had to offer in a vaporizer that would fit discretely in the palm of your hand. The quality of Atmanmarket products are surpassed by no other.

Due to our stringent pursuit of excellence Atmanmarket holds a multitude of patents and trademarks. Our in-house engineers are constantly working on new designs and products that will meet or exceed the expectations of our customers.

At Atmanmarket our professional, highly trained, customer support team is knowledgeable in every aspects of Atmanmarket products. From your very first question about our products, keeping your budget in mind, choosing which unit is best suited for your needs, right down to helping you understand how to operate your vaporizer after you’ve received it. No question is too big or small for our staff to handle. We are here to assist you every step of the way. All Atmanmarket Vaporizers are backed by our 5 year limited warranty. You can rest assured when purchasing from Atmanmarket, we have you covered to keep your product functioning like the first day you received it.

I've seen other websites that look almost identical to yours, how can I be sure I'm purchasing directly from Atmanmarket?

Atmanmarket products are available on the following websites and through our AUTHORIZED VENDORS.

www.atmanmarket.com

If you do not see the website listed above, it is not Atmanmarket, direct. If you do not see the website listed above, it is not Atmanmarket, direct. If you did not purchase your product on the above websites, you have not purchased directly from Atmanmarket. It is very important that all purchases be made through our websites or through our Authorized Resellers.

BEWARE OF COUNTERFEIT PRODUCTS THAT ARE BEING SOLD THROUGH UNAUTHORIZED VENDORS AND DISTRIBUTORS.

If you are unsure of a retailer or online site, as being an authorized retailer we encourage you to contact our Customer Support Department by email info@atmanmarket.com with the company name or link to the site before making the purchase. We will confirm the authenticity of the product

I see the same vaporizer you are selling for $119.99 on another website for a portion of that cost.

Atman products listed on, e-Bay, Amazon, Rakuten, Overstock, and similar sites to these as well as vendors at flea markets are NOT authorized retailers. No warranty for these products will be honored by Atman. The majority of these products are imitations and or counterfeit. These products are not supported by Atman and neither should they be supported by you. Sites advertising Authentic Atman products at a much lower price are probably advertising and selling a counterfeit product.

WARNING for consumers purchasing counterfeit products:

Inferior Quality ( imitation ceramic chamber / filter )
Serious health and safety risks associated with electrical components.( defective batteries, unprotected heating elements, fire & burn hazards )
People unknowingly purchase counterfeit products actualizing a bargain but actually paying an inflated price for an inferior product.
In the United States alone, it has been estimated that the crime of counterfeiting has caused the loss of over 750,000 jobs.
Legal Ramifications

If you are unsure of a retailer or online site, as being an authorized retailer we encourage you to contact our Customer Support Department by phone or email with the company name or link to the site before making the purchase. We will confirm the authenticity of the product.

Do you ship internationally?

Yes, we ship internationally. Atman is constantly monitoring the laws concerning shipments across borders concerning nicotine products. At this time these products can be only be shipped to U.S. Addresses. All non-nicotine products and our vaporizers can be shipped Nationwide as well as internationally.

All orders are usually shipped within 72 hours of order confirmation. EUB shipping is available. All shipping times are estimated. We cannot be held responsible for any delays that are not within our control. (weather, electricity, delivery delays by the carriers).

All International shipment fees, including but not limited to warranty items are the sole responsibility of the purchaser. All international shipments are subject to duties and fees when crossing borders. Generally, Brokerage fees will be required and Customs may impose duties and taxes based on the value of the goods. The payment of duties and taxes are the responsibility of the purchaser/importer. Please be advised that these fees are normal and are often times applied to shipments that ship internationally. We currently do not offer shipping to APO/FPO/DPO Boxes.

Online Ordering and Shipments

I cannot enter my coupon code

If you are experiencing an issue when entering your coupon code, DO NOT PROCESS YOUR PAYPAL. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.

Can I change/cancel my order?

Unfortunately, once you process your order we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently getting you your products as soon as possible.

When will my order be shipped?

Orders are usually shipped Monday through Friday. Please allow 48-72 business hours for processing & handling (including and other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.

How do I get free shipping?

Free shipping is available on all orders of $99 or more, once all discounts and promotions have been applied. If your order is over $99 after all discounts and promotions have been applied, and you did not receive free shipping, please contact our customer support department to speak with a representative who will gladly assist you. This offer is only available in the US. Not applicable to international orders..

How can I track my order?

Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by visiting the url that our email send and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information.